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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Nick Dollar DDS

April 14, 2026

5  out of  5
rating by Nick Dollar DDS
"Justin and his team are always friendly, knowledgeable and great to work with. I highly recommend Justin and his team."
We responded:
"Thanks, Nick! Always a pleasure doing business with you. "
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Tim Melson

April 14, 2026

5  out of  5
rating by Tim Melson
"Justin Ray and Allison Rains have been very helpful with my insurance needs. Very good product at a good price. I highly recommend them for all your insurance needs."
We responded:
"Tim, it’s a pleasure having you as a client. Thanks for taking the time to leave a review. "
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Preston Gardner

April 14, 2026

5  out of  5
rating by Preston Gardner
"Justin is phenomenal! It was my first time getting insurance and he made the process super easy and convenient, I can’t say enough great things!"
We responded:
"Thanks, Preston! Appreciate your business and the review. "
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Brack Watters

April 11, 2026

5  out of  5
rating by Brack Watters
"Great customer service. Spent the time needed answering my questions and helping me get the help I needed. Justin Ray was very professional and experienced."
We responded:
"Thanks for your business, Brack. Thanks for the 5 star review. "
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Henry Billings

April 11, 2026

5  out of  5
rating by Henry Billings
"Been a customer for years. Justin is always available to speak when I have questions. Recently filed a claim and got a brand new roof."
We responded:
"Henry, thanks for trusting us with your insurance and thank you for the 5 star review."
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Mayhem

April 9, 2026

5  out of  5
rating by Mayhem
"Siena is great! She is so personable and professional, she made the whole process feel so easy! Best insurance experience I've had!"
We responded:
"Thank you for the kind words about Siena and the 5 star review!"
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Teetotaler H

April 8, 2026

4  out of  5
rating by Teetotaler H
"Always room for improvement. I decided to stay with state farm although I was quoted about $20 less by another insurance company. I like the no nonsense. Ty"
We responded:
"Thanks for the positive review. "
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Jean Ford

April 8, 2026

1  out of  5
rating by Jean Ford
"They denied my claim. First claim I ever made after paying monthly auto pays for years. They were flippant and rude and denied my claim for my roof. It was leaking, and I had to get it replaced. I would not use Justin Ray, State Farm. I got no service. I don’t think they showed any concern. Again I would not go with State Farm Justin Ray in Springdale AR. Lawyers are expensive."
We responded:
"Hello, Ms. Wanda. I am very sorry your claim was denied. I truly wish they would have chosen to pay it. When you called to file this claim a year ago, I sent two separate roofers out to inspect your roof at no cost to you. Both of them said there was no damage. They also showed no record of hail/wind in Eureka Springs in the months leading up to your claim. When State Farm inspected it, they reached the same conclusion. As we discussed, these types of decisions aren’t up to me. If it were my choice, I would have happily given you a new roof. "
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Mike Miller

February 3, 2026

5  out of  5
rating by Mike Miller
"Justin has been very helpful with my account and everybody else that I've talked to"
We responded:
"Thanks for the 5 star review Mike! We appreciate your business. "
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Dr. Tammy Tucker

October 13, 2025

5  out of  5
rating by Dr. Tammy Tucker
"Great experience. Justin has been my agent for at least 8 years. Responsiveness is amazing. I just call and it’s fine! Had my new insurance cards in less than 2 hours for my new car. 😇"
We responded:
"Dr. Tammy, thank you so much for the 5 star review! It’s been a pleasure being your agents all these years. Thank you. "
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Sean Cooper

August 21, 2025

5  out of  5
rating by Sean Cooper
"Excellent customer service. Knowledgeable, responsive communication, great rates, enjoyable to work with, helpful! I would highly recommend anyone do business with Justin Ray."
We responded:
"Sean, thank you so much for the 5 star review. It’s a pleasure working with you!"
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Travis Fink

August 21, 2025

5  out of  5
rating by Travis Fink
"First rate agent because he's a first rate person. A man of integrity and character who will treat you right and take care of you in any way he can!"
We responded:
"Travis, thank you for the kind words. So grateful to have your family as our client. "
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Noelle Wright

July 1, 2025

5  out of  5
rating by Noelle Wright
"Justin was very helpful! He went above and beyond for us. Everyone in the office is extremely welcoming, and I felt like I was being heard and helped in a timely manner."
We responded:
"Noelle, thank you for the kind words. "
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Misty Herrel

June 30, 2025

1  out of  5
rating by Misty Herrel
"Fantastic customer service, AND!!!!! SAVED US $150 PER MONTH, PLUS GAVE US RENTERS INSURANCE! RUDE!! Justin Ray, horrible customer service! With every statement he made after my questions, he had an attitude and pointed out that I was late. Stuff happens and you can't always pay on time. But I ALWAYS pay my bill before cancellation!! He kept pointing out the fact of my late payment and I understood I was late, but his responses weren't making sense to me. To keep going on about it and continuing with attitude was uncalled for. I called him out and he kept being rude!! "What are you talking about?", he said with haste, after I said I was switching agencies. 0 stars."
We responded:
"Misty, we are thrilled to have you as our client. Thank you so much for the 5 star review and kind words. "
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sandy bradley

June 17, 2025

5  out of  5
rating by sandy bradley
"We've been with State Farm for 6 yrs. They are super nice and fair priced."
We responded:
"Sandy, thank you for taking the time to leave us a 5 star review! We are so grateful to have you as our client. "
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Jeff Ash

June 10, 2025

5  out of  5
rating by Jeff Ash
"Very grateful for Justin and his team."
We responded:
"Thanks for the kind words and the 5 star review!"
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Catherine Harrison

May 16, 2025

5  out of  5
rating by Catherine Harrison
"I have always been grateful for Justin's help with all my insurance needs, especially when I moved to Arkansas from another state. I have also been impressed with his dedication to excellence, care for his staff, and intentional concern for his clients. I reccomend him (and State Farm) to anyone looking for great service and fair pricing. Thanks, Justin and staff! Catherine Harrion"
We responded:
"Thank you for taking the time to post a 5 star review, Catherine. You are a valued client!"
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Rivas Wheatley

May 16, 2025

5  out of  5
rating by Rivas Wheatley
"A representative named David was very helpful and walked me through quotes, would highly recommend!"
We responded:
"Rivas, thanks for leaving David a 5 star review. He has been an excellent addition to my staff. "
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Leslee Urhahn

March 18, 2025

5  out of  5
rating by Leslee Urhahn
"Siena was absolutely on point! She responded quickly and efficiently with the information needed to make a decision. Adjusted communication to email to meet my schedule and offered options that saved me money!"
We responded:
"Leslee, thank you for taking the time to leave Siena a 5 star review! We appreciate your business. "
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Amalia B.

January 15, 2025

5  out of  5
rating by Amalia B.
"Great agent and his team is incredible ! They’re always so nice and helpful!"
We responded:
"Thank you for the kind words!"
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Laura Ottaviano

December 16, 2024

5  out of  5
rating by Laura Ottaviano
"Mae is wonderful! I recently had an accident and totaled my car while insured under Justin Ray State Farm and had a wonderful experience getting my claim processed and paid. Though the entire process took some time (per usual), they were supportive and there for me through every step of the way. At this agency, I really appreciated my interactions with Mae, and would highly recommend working with her. She was patient, kind, and very responsive. I've done a lot of comparisons and I know that I'm getting the best rate and best customer service here."
We responded:
"Laura, thank you so much for taking the time to leave Mae such a great review! We appreciate your business. "
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Brenda Neal

July 26, 2024

5  out of  5
rating by Brenda Neal
"Although I dislike taking the time to shop my insurance, It certainly paid off to do so and Scott mde it easy and painless He was woderful to work with and a very pleasant young man."
We responded:
"Thanks for taking the time to leave Scott a 5 star review! "
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Samantha Horn

July 22, 2024

5  out of  5
rating by Samantha Horn
"Scott was amazing helping me throughout the whole insurance process . Very kind and never pushy. I really had a great experience and so greatful to switch to State farm!!! Thank u scott"
We responded:
"Samantha, thank you for leaving Scott such a great review! We are thrilled to have you as our newest client. "
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Robert Wiser

July 8, 2024

5  out of  5
rating by Robert Wiser
"Very patient. Got me the best rates! Would highly recommend."
We responded:
"Robert, thanks for the great review and for your business!"
Profile photo of Mitchell B

Mitchell B

July 3, 2024

5  out of  5
rating by Mitchell B
"Scott was an incredible help throughout the entire process. As a first time homeowner, I really appreciated his patience and help with walking me through the process. I was especially grateful that he made sure I got the best deals possible and understood everything I was signing up for. He was also very personable and friendly, which made the whole thing much less stressful as well. Thank you, Scott!"
We responded:
"Mitchell, thanks for taking the time to leave such a great review for Scott. We are thankful you chose us for your auto and home insurance. "